CHRISTMAS DELIVERY
LAST ORDER DATES FOR ORDERS TO BE DELIVERED IN TIME FOR CHRISTMAS DAY*
Tracked UK Delivery
Order by 23:59pm on Monday 15th December.
International Tracked Delivery**
Order by 23:59pm on Monday 1ST December
Orders placed after these dates will be processed and dispatched as soon as possible, but pre-Christmas delivery is not guaranteed.
Please note that we are reliant on our couriers and their partners and if local postal services are experiencing delays, we have known deliveries to take longer. We cannot be held responsible for postage delays either in the UK or to Overseas.
For any questions or further assistance, please contact our customer service team and one of our team members will do their best to help you with any enquiries.
* We are preparing for extremely busy period coming up to Christmas. There may be unexpected delays which are beyond our control once your order leaves our warehouse.
**Please note that you may be required to pay import duties and local taxes on your parcel if you live outside of the UK. We have absolutely no control over these charges/duties/taxes, and they cannot be refunded or returned. Please allow extra time in case of delays at Customs for your order to reach you in time for Christmas.
We wish you the most magical time of the year during this festive season!
CUSTOMER SERVICES
There may be a delay with our Customer Service team replying to your emails over the Christmas/New Year period, so please bear with us.
Our Customer Service hours are 10am - 4pm, Monday – Friday up to and including Tuesday 23rd of December. After this, only urgent enquires may be answered. Our Customer Service team will be back at their desks full time on Monday 5th of January.
EXTENDED RETURNS
Because it’s Christmas, we’re giving you a little longer to exchange or return any unwanted purchases or gifts. All items purchased between 17/11/2025 – 15/12/2025 may be returned until 31/01/2026 for a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Refunds can only be made to the original payment method. If you are returning a gift, this can either be exchanged for an alternative item/s of the same value or we can issue a gift card to match the amount. We will confirm that we have received your return with an email. It could take 7-10 working days for your refund to be processed. Please read our Returns Page for further information.
We cannot be responsible for the loss or damage of any returned parcels, so please keep your tracking number.
To return your order, please email our customer service team and remember to provide us with your Order Number, full name and address.
DELIVERY INFORMATION
We’re a UK based company, delivering within the UK, Europe, USA and ROW.
To minimise wastage, we make everything to order. After you have received your order confirmation, we will process your order within 1-5 working days (excluding weekends and holidays). During busy periods, such as Christmas, the processing times may increase to 7-10 working days.
You will receive another notification when your order has been dispatched.
DELIVERY CHARGES
Shipping charges for your order will be displayed at checkout, are based on the weight of your order and the country we are delivering to.